Get In Touch
How can we help? Contact us anytime via email or text us from 10am - 6pm, Mon-Fri GMT.
Where’s my order?
If you have not yet received a tracking email, it’s most likely that your order has not yet been shipped. If you believe that you should have received a tracking you can check your spam filter to see if the email has accidentally ended up there. If you still can’t find it, please contact our customer experience team through our help page.
What’s the status of my order?
To check on the status of an order, please use the tracking No. and link information provided in your order confirmation.
How do I track my order?
Please use the tracking No. and link information provided in your order confirmation. If you’re having problems please contact us using one of the methods provided on our HELP page.
Can I change/cancel my order?
We can only change or/and cancel an order before it’s been ship, therefore if you’ve already received a shipping confirmation we unfortunately cannot change/cancel any orders that have been shipped.
I didn’t receive my order confirmation, what’s wrong?
Please email us at email@example.com with your order information.
Interested in placing a bigger order?
To purchase ARISE gift cards or sneakers in multiples (quantities greater than ten), send an email to firstname.lastname@example.org . We’ll be happy to help.
What forms of payments do we accept?
We want to make buying your favourite ARISE shoes online fast and easy, and we accept the following payment options:
- Visa, MasterCard, American Express, Visa Electron, Maestro
- Gift Card
If a order has been successfully made, you’ll receive confirmation emails
If no money has been deducted from your account - your order was not fully completed and you need to place your order once again.
If the money has been deducted from your account and you’re still not getting a confirmation email there can be several reasons for why the email has not reached you:
Always make sure that the email address is correct as an incorrect email address is the most common reason for not receiving an order confirmation. Another reason may also be that your email provider has a applied a SPAM filter on your inbox that blocks certain emails. If you are still unable to find the email, please contact our customer experience team through our Help page.
You can find the size guide for each shoe on the product page, on top of the sizing.
Where are your products made?
Our products are designed in London, then we source are premium material in Italy. Our products are manufactured in Portugal by experienced craftsmanship with over 30 years of experience.
The processing time depends on; the type of order and when you place it (time and day).
|Order type||Estimated delivery time|
|Standard U.K||2–4 business days|
|Standard International||3-5 business days|
|Express||1-3 business days|
|UK Next Day Delivery||1–2 business days|
|E-gift cards:||Within an hour of ordering. E-gift cards scheduled for future delivery will be sent on the morning of the requested date.|
Where do you ship?
We currently ship to the U.K, Europe and some U.S. addresses. We also offer international shipping to customers in Canada. *We currently do not ship to Asia, Africa, Russia, Belarus and Mexico.
What is your return policy?
Products must be returned within 21 days after the order has been received.
- You’re responsible for your return and shipping. We suggest you use a trackable service.
- Please note, refunds are exclusive of shipping cost.
- Shoes must be returned in their original condition.
- All returns must include the original packaging.
- Shoes must be new and unworn.
(Note: Refunds will be credited to the original payment method.)
If there’s any feedback you want to send our way along with your return, we’re all ears. We <3 improving.
How do I set up a return or exchange?
Email us at email@example.com so we can get started on the return or exchange process. We’d love to hear your feedback too.